Need a hand? We're here.
Whether you're using one of our apps or working with us on a project, this is the fastest way to get help from a real person.
Email support
The best way to reach us. Include your device, app version, and what happened — screenshots help.
Response time
We answer support email within 1–2 business days. Urgent production issue on an active engagement? Mark your email URGENT and we'll prioritize it.
Support hours: Monday–Friday, 9am–6pm ET.
Answers to what we're asked most.
I'm using a Nexius Blue app and something isn't working.
How do I request a refund for an app purchase?
How do I delete my account or my data?
Is my data private and secure?
I want to hire Nexius Blue for a project.
Do you offer support after an app launches?
Report a problem
Found a bug, a security issue, or something that doesn't look right in one of our apps? Tell us — we take it seriously and we'll keep you posted on the fix.
Privacy & data requests
To access, correct, or delete your personal data, email us from your account address. We honor requests in line with our Privacy Policy and applicable law.
Reach a real person.
No ticket mazes. Email us and a member of the team will get back to you.